Refunds & Exchanges

At Natural Grace we strongly believe in our products and their quality and we guarantee your complete satisfaction with every purchase. If you are not 100% pleased with your purchase, you may return the product for either an exchange or a refund.

You may return by mail for a full refund within 30 days of the date of purchase if you include your original receipt and a detailed explanation as to why you are returning the item. If you purchased a product as part of a gift set, the entire gift set must be returned within 30 days of the date of purchase to receive a refund.  
Please email us at naturalgrace@twcny.rr.com to let us know you plan to return an item and whether you would like to return or replace it and why so that we can better serve your needs.

We do not give refunds, credits, or exchanges for Natural Grace Clearance Items, discontinued items, or items purchased through unauthorized resellers or online auctions. Prepackaged gifts and kits are assembled individually and may vary slightly.

We do not give refunds, credits, or exchanges for Natural Grace Clearance Items, discontinued items, or items purchased through unauthorized resellers or online auctions. Prepackaged gifts and kits are assembled individually and may vary slightly.

Natural Grace reserves the right to substitute a product of equal value and nature if the original product becomes unavailable.

Natural Grace reserves the right to refuse returns for an unreasonable quantity of items or items that may not have been purchased within the last year.
For your protection and to ensure prompt delivery, we recommend that you send your return via insured Parcel Post. Return shipping fees are not reimbursable.

Natural Grace reserves the right to substitute a product of equal value and nature if the original product becomes unavailable.

Natural Grace reserves the right to refuse returns for an unreasonable quantity of items or items that may not have been purchased within the last year.
For your protection and to ensure prompt delivery, we recommend that you send your return via insured Parcel Post. Return shipping fees are not reimbursable.

Please include the following information with your return: indicate whether you want a refund (only if original receipt is included and the product was purchased within the last 30 days) or replacement, the reason for the return, a description of the item you are returning, its price and how it was purchased.

Your return will be processed promptly upon its arrival and all exchanges will be shipped via standard US Post Office shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time your exchange request is received at our location. Business days are Monday-Friday, excluding federal holidays within the United States.

Damaged Items or Our Error~

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the box to show some wear, however, if damage occurred to the item(s) in your shipment, please send an email to naturalgrace@twcny.rr.com.

Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.